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The TWC Civil Rights Division (CRD) reviews personnel policies and procedures for Texas state agencies and public higher education institutions (excluding junior colleges) on a six-year schedulePDF to ensure compliance with Texas Labor Code Chapter 21 (see Subchapter I, Personnel Policies & Procedures).

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Notification of Review

When your agency is due for review, we send the agency head a notification letter and request:

  • Copies of the Personnel Policies & Procedures System (PPPS) in advance of the on-site review
  • The information needed to prepare the contract for the performance of the review

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The CRD reviewer will contact the agency to:

  • Confirm the date of the on-site review
  • Verify the agency’s designated representative
  • Request any additional documentation needed prior to the on-site review
  • Answer any questions

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If the review identifies no issues, we send the agency a letter certifying compliance with Texas Labor Code Chapter 21.

If the review identifies issues in your compliance with Texas Labor Code Chapter 21, we send the agency a recommendations letter. Your agency has 60 days to consider our recommendations and report to the Governor, the Legislature, the Legislative Budget Board, and CRD whether the agency implemented the recommendations and if not, state the reasons for rejecting any of the recommendations.

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Technical Assistance

For technical assistance during the review process, contact the TWC Civil Rights Division:

  • Call within Texas: 888-452-4778
  • Call in Austin or out-of-state: 512-463-2642
  • Fax: 512-463-2643
  • Email: crdreviews@twc.texas.gov

The receiving agency may contact the reviewer with questions at any time during the review process.

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Contact Information