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Log on with your existing TWC User ID or create a new User ID.

You can access any of our Unemployment Benefit Services online systems through the above logon link or you can continue reading on this page for system descriptions, information on what’s needed to use UBS, and related tutorials.

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Apply for Benefits

Submit an application for unemployment benefits.

You Will Need:

  • Last employer's business name and address
  • First and last dates (month, day and year) you worked for your last employer
  • Number of hours worked and pay rate if you worked this week (including Sunday)
  • Information related to your normal wage
  • Alien Registration Number (if not a U.S. citizen or national)
  • A valid Texas Driver License number or Texas Identification Card number

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View Electronic Correspondence

If you have an unemployment benefits claim, you can sign up for Electronic Correspondence for online access to your unemployment benefits correspondence.

Electronic Correspondence allows you to receive most, but not all, of your unemployment notices and forms electronically in a secure, online mailbox. You are responsible for regularly checking your online inbox, regardless of whether you receive an email notifying you of new mail. All Electronic Correspondence documents are also available as accessible versions for visually impaired customers.

Once you sign up, you will continue to receive most of your TWC correspondence electronically until you opt out. You must opt out to stop receiving documents by Electronic Correspondence and return to paper mail. For more information, see the tutorial below.

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Submit Your Documents to TWC

If TWC asked you to provide documents, you can upload them using our online UI Submission Portal

You will need to input your personal information on the portal, then select the type of submission you want to make from a drop-down menu. The portal also provides a list of the file types you can upload. Make sure to select the Submit button at the top of the page when you are done.

WARNING: Do not use this portal to submit your appeal or any appeals documents. You must submit your appeal online using Unemployment Benefits Services (UBS), by mail, by fax, or in person at a Workforce Solutions office. Learn about submitting an appeal at: How to Appeal a Decision.

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Unemployment Benefits Identity Theft

If you are not claiming unemployment benefits and have information that a claim was filed using your identity, you should report the ID theft claim on TWC’s online portal. Go to Unemployment Benefits ID Theft for more information. 

Verify Your Claim

If you are claiming unemployment benefits, TWC may ask you to verify your identity through ID.me. If you are claiming unemployment benefits and received a letter from TWC advising you to verify your identity using ID.me, go to ID.me to verify your identity on a claim you filed.

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Request a Payment

If you have an active claim, request a benefits payment.

You Will Need:

  • Earnings amount for each week (if applicable)
  • Work search activities for each week

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Request a Disaster Unemployment Assistance (DUA) Payment

If you have an active DUA claim, request a benefits payment.

You Will Need:

Earnings amount for each week (if applicable)

  • If you are employed:
  • If you are self-employed:

Reminder: You must supply TWC with proof of your employment within 21 days of applying for DUA. See Sending TWC Proof of Employment.

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Request Your Waiting Week

TWC cannot pay you for the first week of your claim, also known as the waiting week, until you return to full-time work or exhaust your benefits. If you return to full-time work before exhausting your benefits, you must inform TWC in order to receive payment for that first week. To report that you returned to full-time work, select Request your Waiting Week from the Quick Links menu on your My Home page.

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View Claim & Payment Status

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Appeal Online

An appeal is your written notice that you disagree with a TWC decision and want your case decided through the appeal process. Appeals can be submitted online.

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Make a Payment on Your Overpayment

An overpayment is caused when TWC pays you unemployment benefits that you are later found not eligible to receive. Overpayments stay on your record until they are repaid. We cannot pay you benefits if you have an overpayment.

You can now repay your overpayment online by e-check:

There is no service fee for submitting your payment online using e-check.

You Will Need:

  • A valid UBS user ID and password. If you are new to UBS, you must wait 30 minutes after creating your user ID and password before you can submit payment online
  • A valid email address associated with your UBS account
  • The name on the bank or credit union account as it appears on the card. NOTE: The name on the bank or credit union account does not need to be the same name associated with your unemployment benefits claim
  • Your bank or credit union account number and routing number

You may also repay your overpayment by mailing a check or money order (payable to TWC) to:

TWC Revenue & Trust Management
P.O. Box 149352
Austin, TX 78714-9352

To ensure proper credit, include on your check or money order your name, last four digits of your Social Security number, and the account number shown on your billing statement.

If you cannot repay the entire overpayment amount at once, contact Benefit Overpayment Collections to request a repayment plan. If your overpayment meets certain criteria, we can set up a repayment plan.

  • Call: 512-936-3338
  • Fax: 512-936-3799
  • Email: special.colloverpay@twc.texas.gov. Please use this email address only for requesting a payment plan, your overpayment balance, or instructions for sending payment. 

If you did not apply for unemployment benefits, and you received TWC correspondence regarding an overpayment, report possible ID Theft at: Report ID Theft

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Change Your Income Tax Withholding

Unemployment benefits are taxable income reportable to the Internal Revenue Service (IRS) under federal law. You must report all unemployment benefits you receive to the IRS on your federal tax return.

If you are receiving benefits, you may have federal income taxes withheld from your unemployment benefit payments. Tax withholding is completely voluntary; withholding taxes is not required. If you ask us to withhold taxes, we will withhold ten percent of the gross amount of each of your benefit payments and send it to the IRS.

To start or stop federal tax withholding for unemployment benefit payments:

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View IRS 1099-G Information

If you received unemployment benefits during the previous calendar year, view the total amount TWC paid to you and any amount withheld.

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Submit a Work Search Log

If TWC requested your Work Search Log information, submit your work search activities.

You Will Need:

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Change Payment Option

Change the way that TWC pays your unemployment benefits.

You Will Need:

  • The nine-digit routing number for your United States bank or credit union
  • Your account number
  • Your account type
  • A check, not a deposit slip, for your routing or account number. Contact your bank or credit union if you are unsure about your routing and account numbers.

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For information about payment options, see:

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Technology Requirements & Privacy

Technology Requirements

Recommended browsers are Chrome, Edge, Firefox, or Safari. Click on the respective link to download the latest free version. 

Privacy Information

Texas Workforce Commission collects personal information entered into electronic forms on this Internet site. For more information on your rights to request, review and correct information submitted on our electronic forms, see TWC's Website Privacy & Security Information.

Public Computer

If you are using a computer in a public place, log off and close the browser when you are finished using this website to prevent others from viewing your information.

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