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Contact Information

Contact TWC

Our standard business days and hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Our online services are available 24/7.

Online services may not be available during our regularly scheduled maintenance time beginning the second Saturday of each month from 7:00 p.m. to 7:00 a.m. the next day.

I have a question, comment, concern about TWC

For fast service, submit a ticket.
Call: 800-628-5115

Please contact me

Want us to contact you about your unemployment claim?
Fill out our UI Contact Request Form and we will contact you.


Texas Workforce Commission
101 E 15th Street
Austin, Texas 78778

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I need help logging into my account

Unemployment Benefits Services
Login and technical support: 800-939-6631

Unemployment Tax Services
Login and technical support: TaxUTSaccesshelp@twc.texas.gov

Login and technical support

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I need Unemployment Benefit Services

Login to Your UBS Account

Speak with a customer service representative:

Tele-Center: 800-939-6631
Tele-Center: 866-274-1722 (Employers only hotline)
Hours: 7 a.m. to 7 p.m. Monday to Friday 

Call our automated phone system:

Tele-Serv: 800-558-8321
Hours: General information is available 24/7
Claim status and payment request options are available daily 7:00 a.m. to 6:00 p.m.

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I need Unemployment Tax Services

Login to Your UTS Account

Speak with a customer service representative:

Businesses & Employers: 800-832-9394 (select option 1) or 512-463-2699

General UI Tax questions and help: tax@twc.texas.gov

Visit our Unemployment Tax Contact Information page to find specific tax departments and their contact information.

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I need the Unemployment Insurance Appeals Department

Read about the appeals process before reaching out to avoid unnecessary delays.

Appeals Department: 512-463-2807
Email: appeals@twc.texas.gov

Appeal Tribunal: 512-463-2807
Email: appeals.status@twc.texas.gov

Commission Appeals: 800-432-4218
Email: commission.appeals@twc.texas.gov

You can check your appeals status at any time by Logging into Your UBS Account

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I need the Overpayments Department

Read about the Benefits Overpayment Collections Unit before calling or emailing.

Contact the Overpayment Collections Unit for any questions about repaying the overpayment, requesting a change to the payment schedule, getting the balance of your overpayment, warrant holds, Treasury Offset Program notices, or a Notice of Assessment.

Phone: 512-936-3338

Email: special.colloverpay@twc.texas.gov

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I need Vocational Rehabilitation Services

Speak with a customer service representative: 800-628-5115 (option 3)

General VR questions and help: vr.office.locator@twc.texas.gov

Vocational Rehabilitation Business Relations: 512-284-0057

General VR Business questions and help: vrbusinessrelations@twc.texas.gov

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I need Child Care information

Visit our Child Care & Early Learning Services page to learn about the programs and services we offer.

Phone: 2-1-1

Use the Texas Child Care Solutions Contact Form to receive help.

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Contact your local Workforce Solutions Office

Get help with job training, job searches, resumé and job application preparation, child care assistance, employer services, and so much more.

All services provided at your local Workforce Solutions Office are free.

There are 28 Workforce Development Boards that oversee the Workforce Solutions Offices.

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Report Fraud

Make a Fraud Report Online

Fraud Hotline: 800-252-3642
Hours: available 24/7

If you want to remain anonymous, please use the hotline.

Report fraud by email: twc.fraud@twc.texas.gov

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Make an Open Records Request

Before you make a request, please read our guidelines and policies.

Make an Open Records Request Online

For all other Open Records questions and help: open.records@twc.texas.gov

Public Information Coordinator: 800-628-5115 (option 5)

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I need Labor Market information

Visit the Labor Market and Career Information website to find the latest information on labor market research, wage data, job and career planning tools and so much more!

Labor Market and Career Information: 866-938-4444

Email: lmci.users@twc.texas.gov

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Contact Executive Department Staff

Visit our Executive Staff page for a list of all our division heads.

Fill out our Contact Executive Staff form to contact executive department staff.

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Contact the Commissioner's Office

Visit our Commissioners page for information about our three commissioners.

Chairman and Commissioner Representing the Public
Email: opc@twc.texas.gov

Commissioner Representing Labor
Phone: 800-832-2829
Email: laborinfo@twc.texas.gov

Commissioner Representing Employers
Phone: 800-832-9394
Email: employerinfo@twc.texas.gov

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Accessibility for People with Disabilities

If you have a disability related to vision, hearing, or mobility, send an email to accessibility@twc.texas.gov with comments or requests for improving our website.

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