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If you have information that an unemployment benefits claim was filed using a stolen identity (ID), report the ID theft claim on TWC’s online portal. Continue reading for more information.

Report ID Theft

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Unemployment benefits identity (ID) theft occurs when an imposter uses another person’s personal information, like their name and Social Security number, to file a claim for unemployment benefits. Individuals who are the targets of ID theft have usually had their personal information exposed somewhere other than TWC. Take steps to secure your identity online by practicing Internet security best practices. Treat your TWC account and all accounts like you would your bank account. Find information on how to report suspected ID theft on an unemployment claim and what steps you should take if your identity has been stolen.

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How to Report ID Theft on an Unemployment Claim

If someone filed a claim using your Social Security number (SSN), report the ID theft claim on TWC’s secure online fraud portal.

Under “Type of submission,” select: 

  • Did not file the UI claim: To report someone filed a claim using your SSN
  • Did not file the UI claim but now need to: To report someone file a claim using your SSN and you now need to file a claim. 

Provide your name, SSN, and contact information. Upload copies of any claim documents you may have received from TWC, along with a copy of your driver license, which TWC uses to verify your identity. 

Submit the ID theft report only once. Individuals who report ID theft do not always receive a call, email, or letter in response to the information provided. TWC will only contact you if we need more information.   

If your employer received a claim notice from TWC indicating a claim was filed using your SSN and you did not file the claim, tell your employer to respond to the notice and indicate the claim was filed by an imposter.

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What To Do If You Receive a Notice to Verify Your Identity Through ID.me

If you filed an unemployment claim and received a letter from TWC with instructions to verify your identity using ID.me, then you are required to verify your identity so we can validate your claim. TWC partnered with ID.me, an identity verification service, to protect your personal information and prevent unemployment benefits ID theft. The process is fast, easy, and secure.

Do not complete ID.me if you did not file the unemployment claim. If you did NOT file the unemployment claim, you must NOT complete ID.me. Instead, you should report the ID theft claim on TWC’s online fraud  portal

YES - I Filed the Claim

NO - I Did Not File the Claim

Verify I Filed the Claim by Completing ID.me Report ID Theft Claim


How to Use ID.me


TWC uses ID.me to verify the identity of an individual who filed a claim for unemployment benefits. If you did not file the unemployment claim, you must not use ID.me.

Most claimants can verify their identity using the ID.me self-service webpage. You will need to submit photos of your:

  1. A government-issued ID (driver license or passport)
  2. Financial and utility records (credit bureaus, mobile phone providers, etc.)
  3. Biometric verification (a photo of yourself, i.e. a “selfie” that matches the government-issued ID sent for #1)

You might not be able to have your identity verified using the self-service webpage if:

  • The photos of your government-issued ID or your personal photo (“selfie”) are blurry or shadowed
  • If you have credit issues, such as no credit or frozen credit or your credit information is incorrect
  • Or if the phone number you submit is not associated with your name.

If you cannot use the self-service option, you may be able to verify your identity during a  video conference call with ID.me. To verify your identity using a video call, you will need:

  1. Two primary forms of valid, unexpired IDs
  2. A smart phone or tablet to take pictures
  3. A device that will allow you to join a video call, such as a computer with a webcam and microphone or a phone with a camera.
    1. For the video call, you will need to upload pictures of your IDs, take a photo of yourself (selfie) and submit it, and be able to answer some questions verbally.

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What To Do If You Receive an Overpayment Notice

If you receive an overpayment notice for an unemployment claim that you did not file, you should report the ID theft claim on TWC’s online fraud portal

Once TWC confirms that a claim was filed using a stolen ID, the person named on the claim is not responsible for any overpayment and the employer’s tax rate or reimbursement is not affected. Once ID theft is confirmed, any future overpayment statements will be suspended. You may continue to receive overpayment notices while the investigation is ongoing. 

You do not need to respond to these statements.

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What To Do If You Receive a Debit Card or Check

If you received a debit card or check payment for an unemployment benefits claim that you did not file, you should report the ID theft claim on TWC’s online portal.

If you received a debit card from US Bank for an unemployment claim you did not file, you should destroy the card. Do not activate the debit card account.

If you received a check(s) for a claim you did not file, you should return the check(s) to TWC, along with an explanation as to why the check(s) is being returned. See example explanation below:

I am returning this check(s) to TWC because I did not file the claim for unemployment benefits. Full name on the claim: <insert full name shown on the claim>

Social Security number on the claim: <insert full SSN or the last 4 digits of the SSN>

Return checks to:

TWC Revenue & Trust Management
P.O. Box 149352
Austin, TX 78714-9352

Do not include the name on the claim or any part of a Social Security number on the outside of the envelope.

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How Employers Can Report ID Theft on an Unemployment Claim

Employers may receive a claim notice from TWC requesting information on a claim. If you receive a notice for an employee who is still working, or for a person who never worked for you, please respond to the notice immediately and indicate the claim was filed by an imposter. See Responding to a Notice of Application for instructions on responding to a claim notice. 

If your employee receives a notice for an unemployment claim they did not file, advise your employee to report the ID theft claim using TWC’s online fraud portal

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What To Do If You Received an IRS Form 1099-G

TWC issues Form 1099-G to the Internal Revenue Service (IRS) and claimants who received payments on an unemployment claim. If you received a Form 1099-G for unemployment benefits on a claim you did not file, you must report it immediately using TWC's online fraud portal.

Identity Theft and Your IRS Tax Return

When you file your federal income tax return, you must report income you received, but you should not report income that you did not receive. When you file your income taxes, only include income you actually received. Do not wait to receive a corrected 1099-G to file your taxes. Once TWC has confirmed an individual’s identity has been stolen, TWC will send a corrected report directly to the IRS. Refer to the Identity Theft and Unemployment Benefits page on IRS.gov for updates and additional tax filing information.

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Additional Suggestions for Victims of ID Theft

Victims of identity theft are advised to take the following actions:

  1. Contact the police department in the city in which you reside and get an incident report and number. 
  2. Consult the Federal Trade Commission website to report the ID theft and for prevention tips and resources.
  3. Contact one of the three credit reporting agencies listed below and ask that a free fraud alert be placed on your credit report. If needed, ask to have your credit account frozen. Also request a free credit report. You only need to contact one of the three agencies because the law requires the agency to call to contact the other two.
  4. If your bank or credit union account was compromised, contact the fraud department of each institution. Report the identity theft and, if needed, ask them to close or freeze the compromised account. If your ATM card was compromised, contact your financial institution and request a new card.
  5. If unauthorized charges appear on your legitimate credit cards, cancel the cards and request replacement cards with new account numbers. If an unauthorized card was opened using your ID, cancel the cards and close the accounts.
  6. Contact the Social Security Administration office. See Identity Theft and Your Social Security Number for more details. 

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How to Report Identity Theft to Social Security Administration

Your Social Security Number opens doors to so much of your personal and financial information that criminals try to steal it to avoid paying Social Security taxes, to work in the United States, to steal money from your bank account or to engage in other illegal activities.

If you believe someone has stolen your identity or Social Security Number, contact the Social Security Administration (SSA):

  • Visit www.ssa.gov and type "identity theft" in the search box
  • Call: 800-269-0271
    Fax: 410-597-0118
  • Social Security Fraud Hotline
    PO Box 17785
    Baltimore, MD 21235

To verify the accuracy of the earnings reported on your SSN or to request a copy of your Social Security Statement, you may call SSA at 800-772-1213.

For more information, view the Social Security Administration’s Identity Theft and Your Social Security Number.

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